Smart Parking (LPR)

Smart Parking (LPR)

Introducing Sunway Smart Parking, the largest fully unified Smart Parking System with multi cashless payment options.

The cashless and ticketless parking experience is part of Sunway’s digitisation journey to enable hassle-free experiences for its shoppers.

With Sunway Smart Parking, drivers do not need to retrieve and pay using a parking ticket when they enter and exit.

Simply pay your parking fees with any of the options below:
  1. Mobile Payment: Visit http://payment.sunwayparking.com/
  2. Use Touch ‘N Go Card at the Exit (10% surcharge imposed)
  3. Cash / Card Payment at LPR Auto Pay Stations (refer to the FAQ below for the list)


Introducing: Sunway Smart Parking! 🏎️

Smart Parking FAQs

  • How do I pay for my parking?

    Payment can be done as follows:

    1. Pay online via http://payment.sunwayparking.com We accept e-wallets (Boost & Grabpay) and credit/debit card (American Express, Visa, Mastercard)

    2. Pay at the Auto Pay Stations in the integrated car park l via cash, credit/debit card, or TNG e-wallet.
    a) CP2 Orange Zone – Escalator Lobby
    b) CP3 Blue Zone – Lift Lobby
    c) Ground Floor Red Zone – Escalator Lobby
    d) B1 Blue Zone – Escalator Lobby
    e) B2 Red Zone – Escalator Lobby
    f) G Floor – Sunway Pyramid Hotel Lift Lobby
    g) G Floor – Sunway Clio Hotel
    h) Car Park Level 11 – Sunway Resort Hotel & Spa

  • How do I register my car plate?

    To enjoy rewards and benefits, you may register via the Smart Parking Portal on the website here: https://www.sunwaypyramid.com/smartparking, download Sunway Pyramid’s Mobile App or register via the Season Pass Portal.

  • Do I need minimum credit on my e-wallet to enter?

    No, the system allows all vehicles to enter the car park.

  • What if I don’t have a smartphone, e-wallet or internet access?

    You can make payment through Auto Pay Stations or at the help desk located at Level CP3.

  • When do I make payment?

    Please pay at http://payment.sunwayparking.com or via the Auto Pay Stations before you leave the integrated car park.

  • Is there a grace period?

    Upon entering the carpark, there is a standard 10 minutes grace period where you may exit.

    After making payment, there is a 20 minutes grace period to exit. If the 20 minutes grace period is exceeded, additional charges will apply.

  • How long do I have to exit after I make payment?

    20 minutes

  • What happens if I don’t exit within the grace period?

    The car park boom gate will not open at exit and you will need to pay additional hourly charges to exit.

  • If I enter Sunway Pyramid, can I exit via Sunway Pyramid Hotel, Sunway Resort Hotel & Spa, Menara Sunway and Sunway Pinnacle?

    Yes, you may exit at all of the exits as the carpark is integrated.

  • What happens if I get stuck in the carpark entry/exit?

    Kindly press the Smart Parking (LPR) intercom button or HELP buttons in the carpark for assistance.

  • Where are the Autopay machines?

    The APS machines are located at the following locations:
    Sunway Pyramid - CP5 Orange Zone, CP2 Orange Zone, B1 Blue Zone, G floor (near World of Sunway), CP3 (lift lobby nearby SPCC), Sunway Pyramid West G Floor (Escalator Zone)
    Menara Sunway- G Floor
    Sunway Pyramid Hotel - G Floor nearby car park lift lobby
    Sunway Resort Hotel - Level 11 Car Park

  • Can I reserve parking spaces?

    No, this feature is not available yet.

  • Is there a special rate for students or elderly?

    No, there is no special rates available at the moment.

  • What are the charges for overnight parking?

    We do not allow overnight parking in the mall.

  • Is there a surcharge for Touch ‘n Go?

    Yes for Touch 'n Go card users but not e-wallet.

  • Does this apply for motorcycle parking?

    No, motorcyclists are required to use tickets.

  • How do I enter Preferred Parking?

    Kindly use Touch ‘N’ Go or Sunway Pals card to enter. The Smart Parking (LPR) feature for Preferred Parking will be made available soon.

  • What if the system doesn’t detect my car plate or is unable to locate my car plate on the online payment portal or auto pay station?

    Kindly contact our car park personnel or head to the CP3 Car Park Help Desk for assistance.

  • Will there be more payment options in future?

    Yes, we will be introducing more payment options in the future.

  • How will receipts be generated if I want to make claims?

    Yes, e-receipts will be available after each successful online payment (via the Online Payment Portal) or offline payment (Auto Pay Stations).

  • Which are the e-wallets I can use to make payments?

    We accept Visa, Master, Amex, Boost & GrabPay for our Online Payment Portal at http://payment.sunwayparking.com

    We accept cash, credit/debit cards (Visa,Master), e-wallets (Boost, GrabPay & TNG ewallet) for the on-ground Auto Pay Stations to make payment as direct payment

  • I don’t have the Touch n Go app, can I pay with Touch n Go card?

    Yes, but only through the Touch ‘n Go reader exits.

  • What is the maximum parking fee?

    Weekends are RM15 daily and weekdays are RM12 daily.

Sunway Pyramid Shopping Mall

3, Jalan PJS 11/15, Bandar Sunway,
47500 Petaling Jaya, Selangor,
Malaysia.

Phone

+60 3-7494 3100

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